Privacy Policy — Royal Automobile Museum

Section I

Introduction

Welcome to the Royal Automobile Museum official mobile application. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By downloading, installing, or using the Royal Automobile Museum app, you agree to the terms described in this policy. If you do not agree with any part of this policy, please discontinue use of the application.

This application is operated under the oversight of the Royal Automobile Museum, Amman, Jordan. We handle all personal data with the highest standards of discretion and security.

Section II

Information We Collect

We collect information that you provide directly, as well as certain data gathered automatically when you use the application.

Information You Provide:

Name, email address, and phone number when registering or booking tickets
Payment information processed securely through our third-party payment provider (we do not store card details)
Feedback, messages, or inquiries submitted through the app
Language and accessibility preferences

Information Collected Automatically:

Device type, operating system version, and unique device identifiers
App usage data, including screens visited and features accessed
Crash reports and performance diagnostics
General location data (city/region level) if permission is granted, used solely for relevant content delivery

Section III

How We Use Your Information

The information we collect is used exclusively to provide, improve, and personalise your experience with the Royal Automobile Museum application.

To process ticket bookings and send confirmation communications
To deliver audio-guided tour content and personalised exhibit information
To respond to your inquiries and provide customer support
To send notifications about upcoming events and exhibitions (with your consent)
To analyse usage patterns and improve app performance and content
To comply with applicable legal obligations

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

Section IV

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating the app (e.g., payment processors, cloud hosting providers), bound by strict confidentiality agreements
Legal Requirements: When required by Jordanian law, court order, or government authority
Safety: When necessary to protect the rights, property, or safety of the Museum, our users, or the public

Any third party with whom we share data is required to handle it with equivalent levels of protection as described in this policy.

Section V

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

Booking records are retained for a minimum of one year following your visit for accounting and operational purposes. Account information is retained until you request its deletion. Anonymised analytics data may be retained indefinitely as it cannot be used to identify you.

Section VI

Security of Your Information

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure server environments, and restricted internal access controls.

While we apply the highest standards of data security, no method of transmission over the internet or electronic storage is completely infallible. We encourage you to use the app over secure, trusted network connections.

Section VII

Your Rights & Choices

You retain the following rights with respect to your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request erasure of your personal data, subject to legal retention requirements
Opt-Out: Unsubscribe from marketing communications at any time via the app settings or by contacting us
Location Data: Revoke location permissions at any time through your device settings

To exercise any of these rights, please contact us using the details provided in Section X.

Section VIII

Children's Privacy

The Royal Automobile Museum app is designed to be enjoyed by visitors of all ages. However, we do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

If you believe that a child under 13 has provided us with personal information without parental consent, please contact us immediately and we will take prompt steps to delete such information.

Section IX

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through an in-app notice and update the effective date at the top of this document.

Your continued use of the application after the effective date of any revised policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

Section X

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please reach out to us through the following channels:

Royal Automobile Museum

King Hussein Park, Queen Noor Street

Amman, Jordan

Email: info@royalautomuseum.jo

Website: www.royalautomuseum.jo

We are committed to addressing your concerns promptly and transparently, in a manner befitting the trust you place in us.